Service Brief：
In line with the business purpose of "providing customers with satisfactory products and services", Weifang Lutong Machinery and Electronics Co., Ltd. solemnly promises to continuously improve the service quality while ensuring the advancement, reliability and stability of the equipment, and to guarantee the customer's ability from the aspects of delivery, commissioning and opening, equipment maintenance and management, technical service, user technical training, etc. Get the best service to satisfy and reassure customers.
1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and earthquake-proof, and that the marking is clear and correct, so that the goods can be safely and timely delivered to the site.
2. High-quality and fast technical services
In order to better ensure the normal operation of the equipment, timely answer the user's questions and help users solve the problem, the company maintains service centers and local maintenance outlets, responsible for opening, maintenance and technical consulting services. Full-time engineers are responsible for providing free technical advisory services to customers at any time.
Service Tel: 0536-4732527, Fax: 0536-4732456, 18763610880 (Captain of Residence) 24 hours a day to boot for you.
It is guaranteed that Shandong Province will be required to rush to the site within 8 hours after receiving the user's faulty telephone call, neighboring provinces within 24 hours, other areas within 48 hours, and solve the problem within 24 hours. (In our province, companies in neighbouring provinces have service convoys, and companies in remote areas all fly)
The company maintenance center has 24-hour telephone service, and full-time engineers accept calls from users to ensure that users receive timely technical support in the process of using equipment.
The company's service personnel are all managed by GPS satellite positioning system. The company can conveniently and quickly determine the location of each service personnel, and can arrive at the site to solve the problem.
Special line telephone: 0536-4732527, completed 18763610889, boarder 18763610887, Zhai Gong 18763610860, 24-hour telephone boot.
3. Debugging and opening for users free of charge
The engineer is responsible for the installation, commissioning, opening and testing of field equipment. After the successful commissioning of the equipment, the supplier shall provide the test results to the user in writing, and the supplier's technical personnel may evacuate the site only with the consent of the user.
4. Regular inspection
Our company will inspect the system as one of the routine maintenance work, that is, the company organizes half a year to run equipment inspection. Company patrol engineers and technicians mainly, with the participation of designers. And listen to the problems and suggestions of user maintenance personnel, and constantly improve the software and hardware functions and quality of products.
5. Quality Assurance Period
Quality guarantee period: The equipment under the contract is guaranteed for 24 months after successful installation and commissioning. During the warranty period (except natural disasters and man-made damage), the cost of parts, components and travel expenses shall be borne by the supplier.
6. Lifelong maintenance. The equipment of Weifang Lutong Machinery and Electronics Co., Ltd. is guaranteed for two years under normal conditions (excluding natural disasters and man-made damages) and 18 months free of charge for electrical parts from the date of acceptance and acceptance. In addition to the warranty period, the company provides life-long paid services.
7. Establish user files and improve product quality
In addition to providing technical advisory services for users, the company maintenance center is also responsible for receiving and collecting information on user complaints, ensuring that users'questions and requests can be dealt with in a timely manner, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, and detailed records of each component of each set of equipment are kept, which provides a basis for future product quality improvement. We will continue to strive for excellence to provide customers with the most satisfactory products and services.
8. The company's spare parts warehouse can provide users with 15 years of use.
9. The electronic control equipment has the function of remote testing and upgrading. It can solve all kinds of problems in the process of equipment operation online, and update and upgrade the software for users regularly and free of charge, so as to achieve good use effect.
10. Requirements and recommendations
As a user of Weifang Lutong Machinery and Electronics Co., Ltd., we thank you for your trust in our company. If you have any suggestions and requirements for our products, you should inform us in time. At the same time, regular maintenance should be carried out according to the company's instructions and maintenance manuals for all kinds of products. If the equipment fails, you should inform all the maintenance personnel of our company in time so as to discover and deal with them in time. We believe that through the communication and cooperation between the two sides, we will maintain the equipment well.
24-hour service telephone: 0536-4732527
After-sales Service Supervision Telephone: 0536-4732517
Free telephone number: 4006-988-936
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