The company has a professional service team with rich experience, excellent technology and noble moral character, providing high-quality service to users at any time to meet their needs.
1. Pre-sale service:
A. 24 hours to provide technical advice and services to customers, timely and patient answers to customer inquiries, enthusiastic and detailed explanation of product performance and characteristics to customers;
B. According to the relevant information provided by customers, to provide customers with type selection services for purchasing machines, accounting for investment costs and returns for customers, so that customers "buy value, use it well";
C. Send technicians to your site to provide optimized and reasonable construction plan.
2. In-sales service:
A. Assist in drafting construction plans and detailed procedures, and guide foundation construction;
B. Send experienced engineers and technicians to the site to guide installation, commissioning and trial operation until the equipment is in normal operation;
C. Free technical training for equipment operation and maintenance personnel. To ensure that the operators and maintenance personnel can operate independently and skillfully, and can eliminate the general malfunction of equipment operation. The training should be carried out on the site of the equipment, and the time of installation, commissioning and training should be no less than 15 days.
D. Provide free inspection reports, certificates of qualification and certificates of origin of major manufacturers after the completion of the transaction.
3. After-sales service:
A. Provide free maintenance and replacement of spare parts for any non-human quality problems during the quality assurance period;
B. Upon receipt of the user's notification, we will reply within one hour and arrive at the construction site within the prescribed time to ensure the normal operation of the equipment.
C. Provide customers with good technical support and preferential supply of spare parts for a long time, cooperate closely with users to make the equipment work well.