In order to create famous brands, improve the visibility of enterprises and establish the image of enterprises, our company, in the spirit of "all the pursuit of high quality, customer satisfaction" and the principle of "the most favorable price, the most thoughtful service, the most reliable product quality", solemnly promises users:
I. Product Quality Commitment:
1. The manufacturing and testing of products have quality records and testing data.
2. For the testing of product performance, due to the overall size, site, raw materials and other reasons, we can only carry out the whole process and full performance inspection of semi-finished products, and then pack and ship the products after they are confirmed to be qualified. After installation at the site, the user is sincerely invited to check and accept the equipment. After acceptance, the user signs and receives the "acceptance certificate".
2. Product price commitment:
1. In order to ensure the high reliability and advancement of the products, the selection of materials for the system is based on domestic or international high-quality famous brand products.
2. Under the same competitive conditions, our company sincerely provides you with the most favorable price on the basis of not reducing the technical performance of the products and changing the parts of the products.
3. Delivery commitment:
1. Product Delivery Date: As far as possible according to user requirements, if there are special requirements and need to be completed ahead of time, our company can organize production and installation in order to meet user needs.
2. When the products are delivered, our company provides the following documents to users.
Manual of Technical Maintenance and Maintenance
Installation General Map and Base Map
(3) Instructions for Outsourcing Parts and Manufacturers
(4) Provide a list of vulnerable parts and spare parts, and attach a certain amount of spare parts.
Fourth, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough
2. Service Goal: Service Quality Wins Customer Satisfaction
3. Service efficiency: If the equipment fails during or outside the warranty period, the supplier can reach the site and start the maintenance within 8-48 hours after receiving the notice.
4. Service Principle: The product warranty period is 24 months. During the warranty period, the supplier will repair and replace the damaged parts caused by quality reasons free of charge. The damaged parts outside the warranty period will only be charged cost. The damaged equipment caused by human factors of the supplier will be damaged. The repairs or the supplied parts will be calculated according to the cost price.
Our company technicians visit users at least twice a year outside the warranty period to investigate their usage.